The Institute for Technology and Society (ITS) presents its new research report, Monitoring Kosovo’s Digital Agenda 2030: Progress, Gaps and the Roadmap towards Digital Alignment with the EU.
The report assesses Kosovo’s progress in implementing the Digital Agenda of Kosovo 2030 (DAK 2030) and examines the further steps needed to align the country’s digital transformation with the European Union’s Digital Decade and the evolving European digital policy framework.
Prepared as part of the Digital Agenda project, supported by Open Society Foundations – Western Balkans (OSF-WB), the research combines official data and statistics with institutional responses, interviews, stakeholder consultations and comparative analysis. The project was implemented with the support of the Ministry of Economy of the Republic of Kosovo.
What the report examines
The assessment covers 62 indicators and milestones across the five strategic objectives of DAK 2030:
- Advanced and secure digital infrastructure
- Digital transformation of businesses
- Digital public services
- Digital skills, education and research
- The cybersecurity ecosystem
The report also examines how Kosovo’s Digital Agenda relates to recent developments in the EU digital framework, including artificial intelligence, data governance, digital identity, interoperability, cybersecurity and digital inclusion.
Key findings
The assessment identifies important progress, particularly in digital connectivity, where 10 of 15 indicators are classified as achieved. Kosovo has also expanded online public services, advanced work on electronic identity and strengthened parts of its innovation ecosystem.
At the same time, the report identifies areas requiring further attention. Digital transformation remains less widespread among traditional SMEs; the availability of public services online does not always mean that procedures can be completed entirely online; advanced digital skills and research funding remain weaker; and cybersecurity implementation continues to face capacity and data limitations.
Across the 62 indicators and milestones assessed, 20 are classified as achieved, 9 as mostly achieved, 13 as partially achieved and 4 as not achieved, while 10 lack sufficient data and 6 have no target. These figures should not be interpreted as a single overall implementation percentage, as indicators differ in scope, methodology and available evidence.
Why it matters
Kosovo has established important foundations for its digital transformation. The challenge for the remaining period to 2030 is to translate these investments into reliable services, wider business adoption, stronger institutional capacity and measurable benefits for citizens and businesses.
The report recommends retaining the five strategic objectives of DAK 2030 while updating the action plan, indicators and implementation arrangements. Particular emphasis is placed on clearer institutional responsibility, regular coordination and public reporting, reliable measurement of indicators, sustained financing, stronger implementation capacity and continued monitoring of progress through 2030.